Returns & Exchanges
At OKAI, we stand by the quality of our sports gear and offer a 30-day return window for items in original condition. If your equipment doesn't meet your performance needs, we are here to provide a seamless exchange or refund process.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare the Package
Securely pack your gear in its original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship It Back
Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our team inspects the returned equipment for wear and tear, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing