Frequently Asked Questions
Everything you need to know about your OKAI gear and orders.
How long does shipping take for OKAI equipment?
Standard shipping typically takes 3-5 business days within the continental US. Oversized sports equipment may require additional processing time for freight delivery.
What is your return policy for performance gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once opened.
Do OKAI products come with a warranty?
Yes, all OKAI professional-grade equipment includes a 1-year limited warranty covering manufacturing defects and structural integrity under normal athletic use.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for higher-priced gear.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.